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Booking Appointments
To book your appointment at Eco Chic Hair Boutique. please call or text us on 0410661311or simply use our online booking portal.
Not sure what you want to have done? Book in to see us for a complimentary consultation. We can ensure you are booked for the correct services and offer you an exact quote.
Late Cancellations
Any cancellations or changes to the appointment must be communicated with more than 24hrs notice. No shows, late cancellations OR late changes to your appointment with less than 24hrs notice will result in the loss of your deposit. Full details can be found under the Cancellation Policy.
Paying a Deposit (selected services only)
Services that require a large amount of time allocated will require a 25% deposit made upon booking (ie colour corrections)
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Payment Options
We currently offer payment via EFTPOS, cash, bank transfer and Afterpay.
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Cancellations Policy
We require a minimum of 24hrs notice for all appointment cancellations or changes. If the appointment has been cancelled or rescheduled with less than 24hrs notice you will incur a $50 cancellation fee. If you have booked a service which required a deposit your deposit will be moved to your next appointment booking if you have advised us within the required minimum of 24hrs notice. If you have not provided us with 24hrs notice your deposit will not be refunded.
We will send you a text reminder to confirm your appointment 48hrs prior to your appointment. This will give you enough time to cancel/reschedule if you need to. If you need to cancel or reschedule your appointment simply give us a call.
No shows will not be rebooked and will no longer be offered any future appointments.
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Arrival
We do our best to run on time for all of our clients. Please aim to arrive 5–10 minutes prior to your scheduled appointment time. Appointments are often booked back-to-back so please be on time out of respect for the client who is scheduled after you. If you are running late, please be aware that we may need to cancel or shorten your appointment. If you miss your appointment or we have had to cancel it due to late arrival you may be charged the $50 cancellation fee.
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Sickness
To ensure the health of our team and our valued clientele we adhere to a strict sickness policy. If you are unwell, please cancel your appointment with 24hrs notice. If you attend your appointment and are visibly unwell, we reserve the right to turn you away. We want to avoid the spread of illness within our salon to our staff and guests.
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Return & Resolve Policy
We want all of our clients to leave Eco Chic happy and excited about the result of their hair. If you are unhappy with your hair, please let us know immediately prior to leaving the salon. On the rare occasion that you are unhappy with your hair after leaving the salon, we offer a one week Return & Resolve Policy. Please make contact with us by calling or texting 0410661311 with the details of your concern. We will then arrange a time for you to return to the salon for a consultation to assess your hair in person. Please do not attend another salon to have any other treatments/colour applied to your hair prior to our team assessing your hair. Once your concerns have been assessed we will offer you the best possible path to resolve your issues.
